Auren
Shipping & returns
Delivery
The Ember Mat is delivered within 5–10 days. The Ember Mat Signature arrives within 5–8 days. You will receive a tracking link by email once your order ships.
Shipping costs
Any shipping costs are shown at checkout, before you pay. There are no hidden charges afterwards.
Returns
You have 14 days after receiving your order to change your mind. To start a return, send us a message through the contact page or the support chat with your order number. We reply by email with the return address and instructions. Please send the item back unused and in its original packaging.
Refunds
Once your return arrives and has been checked, we refund the full amount to your original payment method within 14 days.
Damaged or wrong item
If your order arrives damaged or is not what you ordered, contact us within 14 days with your order number and a photo. We will send a replacement or a full refund.